This same exact scenario happened to me yesterday.
When I pulled, I experienced a rather very hard opening, and the canopy was pulling to the right. Get toggles down, everything is fine.
Go to pack it, and notice that the fabric where the toggles are stowed is completely ripped out, as well as the metal pin on the toggle is bent at > 90 degree angle.
They determined the packer stowed it above the guide ring. (yay I didn't pack it!)